Identity routes
itsme or document upload
One step that opens the casino
Since 1 May 2025, Fortuna Casino asks every player to verify their identity before depositing, betting and playing the casino games. Before that date the casino asked for identification at the first payout. The check is a formality under Belgian gambling law, and it helps your experience stay positive. Players who verify can deposit, bet and withdraw without interruption. The verification takes about a minute, either through itsme or through an upload in your account.
If you already have an account, sign in and read the notice attached to the identity task. New players can follow registration and finish the identity step in the same sitting.
Two routes, same result
The first route is itsme. It is the most convenient and secure method: verification is simple and direct, and the identity is confirmed automatically at registration. The second route is the document upload. You choose an identity card, a passport or a driving licence, make sure it is legible and valid, and upload it in My documents. Both routes lead to the same validated account.
For itsme, start in the Fortuna registration or account screen and approve the request in your itsme app. itsme at Fortuna Casino shows the steps. For the upload, use the secure upload control in My documents on the casino site. Prepare a valid document that matches your account details, photograph all sides it needs and keep the image sharp. A rejected image comes with a message that tells you what to fix, such as a missing side, and one clear re-upload solves it.
While the check is open
Keep the date you submitted the document and the message in your account. When the casino has validated your account, you receive a confirmation e-mail, and deposits, bets and withdrawals open. If the status needs a hand, open the Support tab and describe the situation. The support page helps you prepare an account question, and the contact page covers the site routes.
Your player account is personal and stays one account per player. If a check is open, the same account carries on once the step is done, so your balance, your Club points and your campaign progress stay in one place. Online gambling in Belgium is for players aged 21 and over, whichever route you choose.
Until a photocopy of the Belgian ID card or the passport has been uploaded, the player account stays provisional. The ID card carries your national register number, and the Belgian Gaming Commission uses it to check that your name matches. Withdrawals also use your bank account: a copy of your IBAN lets the casino pay out to the right place, in euro.
Identity and bank verification
Identity verification establishes who holds the player account. IBAN verification concerns the bank account for your payouts, and you can complete it directly through your bank in a few minutes. After both steps, your account is ready for deposits and withdrawals. If a withdrawal needs attention, look at both statuses in My Account, and the withdrawal page explains the payment conditions. For a first IBAN, a photo of your bank card or your bank details completes the bank check, and an extra IBAN adds a selfie with your ID.
Quick answers
How long does it take? About a minute for the upload or the itsme approval. Where do I upload? In My documents, inside your account. Which documents are accepted? An identity card, a passport or a driving licence. Is there a second check later? A new bank account has its own verification step, which you complete directly through your bank. Can I verify on my phone? Yes, the upload and the itsme approval both work on a phone.